Shipping policy

https://www.spicybears.store/policies/shipping-policy

Worldwide Shipping

Each SPICYBEARS bag is handcrafted. Please allow time for both production and delivery when planning your order.

Made-to-Order & Pre-Order Items

Orders are typically ready to ship within 5–10 business days. Production may take longer during busy periods, holidays, or for large orders.

Estimated delivery times after dispatch via Regular Post:

• USA, Asia & Europe: 7–15 business days.

• Canada: 12–21 business days.

Production and delivery times are approximate and cannot be guaranteed. Customs processing or postal delays may occasionally extend delivery to 30 business days or longer. Business days exclude weekends and public holidays.

In-Stock — Quick Delivery

Items in our Quick Delivery section ship from within the United States and are available for delivery across the U.S.

Orders are typically dispatched within 1–3 business days. Estimated delivery via USPS is 2–5 business days after dispatch. These timeframes are approximate and cannot be guaranteed.

Shipping Rates & Availability

Available shipping methods and any applicable charges are shown at checkout before payment. Free shipping applies only when indicated at checkout.

Shipping to Australia is temporarily suspended.

Duties & Taxes

We ship all orders with applicable import duties and taxes paid. Additional import charges upon delivery are not expected.

If a carrier requests an import-related payment, please contact us at spicybears@spicybears.store before paying so we can investigate.

Customs inspections may still delay delivery, even when duties and taxes have been paid.

Tracking & Delivery

Tracking information is provided once your order has been dispatched. Final delivery is generally handled by your local postal service, such as USPS in the United States, unless another carrier is specified at checkout.

Some deliveries may require a signature. Please check your tracking updates and respond promptly to any delivery or collection notices.

Address Changes & Cancellations

Please check your shipping address carefully before placing your order. If you notice an error or need to request a cancellation, contact us as soon as possible.

Once an order has been dispatched, we cannot change its address or cancel the shipment. For returns after delivery, please refer to our Returns & Refunds Policy.

Unclaimed or Undeliverable Packages

Please monitor your tracking and collect your package within the carrier’s deadline.

Unclaimed or undeliverable packages may take an unpredictable amount of time to return to us. We cannot issue a refund while the package is still in transit back to us. Any eligible refund will be processed only after we receive the returned package, in accordance with our Returns & Refunds Policy.

If you request reshipment after the package has returned, additional shipping charges may apply.

Returns & Order Issues

We offer a 30-day return window, subject to the eligibility requirements and exceptions in our Returns & Refunds Policy.

If your order arrives damaged, is incorrect, or encounters a delivery issue, contact us at spicybears@spicybears.store with your order number.

SPICYBEARS
5285 Mount Alifan Dr
San Diego, CA 92111
United States