Made on Demand. Not Mass-Produced. Ships in 5–9 Business Days. Free Shipping to Almost Anywhere — incl. USA, Japan, U.K.
F.A.Q
Yes. Each bear is cut, stitched, and assembled by our team.
Each stitch is intentional — and no two bears are exactly alike.
Most bears are made on demand, built after you order within 5–9 business days.
Sometimes we offer a small number of ready-to-ship bears — you’ll find them in the 'Pre-Made' collection.
We build each bear in 5–9 business days before shipping.
Bears from the Pre-Made section ship faster — usually within 1–3 business days.
Shipping timeframes vary by destination and are sometimes specified at checkout:
USA, Europe, Asia: ~7–15 business days
Canada, Australia: may take up to ~30 business days
All orders ship from Europe.
This is common with international shipments — it usually means the package is waiting at customs. Tracking will resume once it enters your local postal system (like USPS). If there’s no update for 10+ business days, email us at spicybears@spicybears.store.
Yes — returns are accepted within 7 days of delivery, as long as the item is unused and in original condition. If your item arrives damaged or defective, email us within 3 days of delivery with photos.Return shipping cost will be deducted from your refund unless the return is due to a confirmed defect. To start a return, email us at spicybears@spicybears.store.
Yes — each bear is washable, unless otherwise specified in the product description. Remove all hardware and place the bag inside a laundry bag before washing. Use a gentle hand-wash cycle in cold water, and air dry only to preserve the shape and materials.
The bag is 14 × 18 inches (36 × 45 cm) — compact, but built to carry your essentials.It fits a phone, wallet, portable charger, keys, and other small items.
Pockets:
Front zipper pocket: 6.5 × 7.5 in (17 × 19 cm)
Back zipper pocket: 5.5 × 4.5 in (14 × 11 cm)
Back patch pocket: 5.5 × 4.5 in (14 × 11 cm)
Yes — we ship almost everywhere. All orders are shipped from Europe, and final delivery is handled by your local postal service (like USPS in the U.S.).
Email us at spicybears@spicybears.store and we’ll help you out.